ABOUT US

V Furniture Direct is
located in Columbus, Ohio. We carry a wide range of tables, chairs, bar
stools, dining room sets, dinette sets, kitchen sets in a variety of
finishes and styles.  We buy in truck load volume are thus able to
provide our customers very affordable prices.  We are not an internet
drop shipper, meaning we have a brick and mortar store/warehouse
location that is open to the general public.

Furthermore,
all of dining room furniture products including tables, chairs,
dinettes, kitchen sets, gathering counter height pub bar tables and
stools are made out of 100% rubber solid wood that is widely used in the
furniture industry today. You will find no particle wood whatsoever in
our dining room products.

We stock everything we
sell, unlike other stores who has to reorder their merchandise from
other suppliers, forcing customers to have to wait several weeks or even
months to receive their goods. Our warehouse is located in Columbus,
Ohio, so pick up is available immediately.  Delivery or outbound
shipping out will be next day. You won?t have to wait weeks or months to
get your order processed like other sellers who just list items without
having them in stock.

• SHIPPING POLICY:

We ship furniture to any destination in the contiguous 48 states only.

When
your order is shipped, we will email you the tracking info via email
unless you request a phone call. You will be able to track your package
online or by phone with FedEx or UPS carriers. Most companies can
provide an estimated delivery date. Be sure to contact us if anything
seems unusual with the progress of the shipment.

We have two methods of shipping available: Small Parcel and LTL Truck Freight.

+SMALL PARCEL:

We
will ship chairs or stools via UPS or FEDEX Ground. These 2 companies
provide the fastest and most reliable method of shipping. Transit time
is between 1 and 4 business days after it leaves our warehouse.

We
do not require signature for deliveries, but please note that the
delivery person may leave your package at your door without a signature
at their own discretion. If you want an item left at your doorstep, the
best thing to do is to leave a note on your door asking the driver to
leave your package with “No Signature Required.” Be sure to include your
name and tracking number on the note.

+TRUCK FREIGHT:

For
whole set shipping with table and chairs which is too large and heavy,
we will use a trucking company. Truck Freight Shipping is different from
standard UPS, FedEx:

– Once your merchandise arrives at the local
delivery terminal, the carrier will call you to set up a delivery date.
Most truck delivery companies offer appointment time frames (usually
1-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

–
The products will be delivered to the driveway or curb outside of the
delivery address provided upon purchase. It is the customer’s
responsibility to transport the product(s) inside. However , several
truck freight companies offer additional services to help move
merchandise from the truck into your home or office. When your
merchandise leaves the warehouse, we will email you the tracking
information and you can contact the shipper directly to inquire about
additional shipping services. In this event, it is your responsibility
to directly pay the truck delivery carrier for any additional services.

Please
inspect the package(s) at the time of delivery. If the box has any
damage, or if there is any reason you are concerned with its packaging
or delivery, please write, ?Product Damaged? clearly on the sheet the
delivery agent asks you to sign. This simply insures that if there is
any damage, it will be easy to take care of the problem.  Please notify
us if there is any problem, and we will do our best to address it to
your satisfaction.  


• ESTIMATED TRANSIT TIME:

Because all products are stocked at our warehouse, we normally ship out your order within the next business day.

If you wish to pick up your order, please call ahead before heading to our warehouse.

Estimated transit time is the time when your order gets picked up from our warehouse and gets to your destination:

Standard Ground: 1-4 Business Days. Truck Freight: 1-4 Business Days.




• DAMAGE & RETURN POLICY:

Our
intention is to ensure your item arrives in perfect condition. In some
rare cases that your order arrives damaged, we will make every effort to
help you obtain the necessary replacements as quickly as possible at no
extra cost to you.

We will replace whichever parts are needed to
give you a complete undamaged unit. This is often quicker than replacing
a whole unit. If there are too many damaged parts, a new unit may be
sent to you at our discretion.

In most cases, you are required to
provide photos in order to fulfill your replacement requests. Photos are
generally requested to confirm the extent of the damage to help us
determine if replacement parts or a full unit replacement is required.

We
encourage our customers to accept their order despite the condition at
the time of delivery. This is because a refusal of a damaged shipment
can increase the time it takes to process replacements.

If for any
reason, you are not satisfied with your purchase, we will gladly accept
your return within 30 days of you receiving your item(s). We don?t
accept return of assembled items. Unopened box items will be accepted
with original outbound shipping cost deducted from your refund. Opened
box items are also accepted with a 20% restocking fee and original
shipping cost deducted. The return shipping will be the responsibility
of the customer.




• CANCELLATION POLICY:

All
of our products are processed and shipped out very fast . You may
cancel your order before your order ships out of our warehouse.
Cancellation of orders that have already been picked up by the carrier
is considered as a return; therefore return policy will be applied.

• FEEDBACK:

We
always work hard to earn a positive feedback from all of our customers.
We will leave positive feedback for buyers who have successfully
completed their transaction with us, and we ask for the same courtesy in
return. If there is a problem, please give us the opportunity to
address it before leaving negative feedback. Our customers’ satisfaction
is very important to us, and we will do our best to earn your business.